Last updated November 21, 2023

We are sure you’ll be happy with your Qwickhose purchase however, if you are not completely satisfied for any reason, you may return it to us for a refund. Please see below for more information on our delivery and returns policy.

If you are having any problems with your products be sure to have a look at our set-up guide and our frequently asked questions for troubleshooting solutions.

DELIVERY OVERVIEW

We aim to dispatch orders within two days of an order being placed and advise that delivery can take up to seven working days under usual circumstances.

*Please note bank holidays will disrupt this. Order dispatching and delivery will likely be delayed in these periods*

 

RETURNS OVERVIEW

Our refund and returns policy lasts thirty (30) days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

RETURN PROCESS

To return an item, please email customer service at hello@qwickhose.co.uk to obtain a Return Authorisation (RA) number. After receiving a RA number, place the item securely in its original packaging. Inside include your proof of purchase and RA number, then post your return to the following address:

Rivendale Products Ltd

Attn: Returns

RA #

The Barn (Unit 3), Manor Farm Office Village, Flexford Road, North Baddesley, Southampton, Hampshire, SO52 9DF, United Kingdom

 

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least fourteen (14) days from the receipt of your item to process your refund according to your original method of payment. We will notify you by email when your return has been processed.

 

Late or missing refunds

If you haven’t received a refund, first check your bank account again.

Then contact your bank, it may take some processing time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund, please contact us at hello@qwickhose.co.uk.

 

EXCHANGES

We only replace items if they are defective or damaged. If you need to arrange an exchange for the same item, send us an email at hello@qwickhose.co.uk.

 

CONDITIONS OF USE:

  • Items cannot be returned if damaged outside of expected normal use.
  • Items cannot be returned if subjected to neglect e.g damage occurring from frost or freezing.
  • Items cannot be returned if damaged from misuse.
  • Items cannot be returned because of broken/damaged o-rings or washers caused by product usage.

 

QUESTIONS

Please contact us at hello@qwickhose.co.uk for questions related to refunds and returns.