PRIVACY POLICY

BACKGROUND:

Rivendale Products Limited and Qwickhose® understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, www.qwickhose.co.uk (“Our Site”), which is Our Site is owned and operated by Us, and we will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.

This Privacy Notice also applies (to the extent relevant) to personal data collected by Us other than via Our Site, for example at exhibitions and trade shows. Where the content of this Privacy Policy are not applicable to such other methods of data collection (for example the section dealing with cookies) to that extent this Privacy Policy should be read disregarding that content. This does not affect your statutory rights.  

1. Definitions and Interpretation 

In this Policy, the following terms shall have the following meanings:   

2. What Does This Policy Cover?

This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.

3. Your Rights

3.1 As a data subject, you have the following rights under the Data Protection Law, which this Privacy Policy and Our use of personal data have been designed to uphold:

3.1.1 The right to be informed about Our collection and use of personal data (which the publication of this Privacy Policy is intended to satisfy);

3.1.2 The right of access to the personal data We hold about you by obtaining personal copies of that information (a ‘subject access request’ and see section 11);

3.1.3 The right to rectification if any personal data We hold about you is inaccurate or incomplete 

3.1.4 The right to be forgotten in certain circumstances – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 13);

3.1.5 The right to restrict (i.e. prevent) the processing of your personal data in certain circumstances;

3.1.6 The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation) in certain circumstances;

3.1.7 The right to object to Us using your personal data for particular purposes in certain circumstances; and

3.1.8 Rights with respect to automated decision making and profiling.

3.2 If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.

3.3 For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.

4. What Data Do We Collect?

Depending upon your use of Our Site, We may collect some or all of the following personal and non-personal data (please also see section 12 on Our use of Cookies and similar technologies and Our Cookie Policy):

4.1 name;

4.2 date of birth;

4.3 gender;

4.4 business/company name

4.5 job title;

4.6 profession;

4.7 contact information such as email addresses and telephone numbers;

4.8 demographic information such as post code, preferences, and interests;

4.9 financial information such as credit / debit card numbers;

4.10 IP address;

4.11 web browser type and version;

4.12 operating system;

4.13 a list of URLs starting with a referring site, your activity on Our Site, and the site you exit to;

5. How Do We Use Your Data?

5.1 All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the Data Protection Act 1998 and GDPR at all times. For more details on security see section 7, below.

5.2 Our use of your personal data will always have a lawful basis, either because it is necessary for Our performance of a contract with you, because you have consented to Our use of your personal data (e.g. by subscribing to emails), or because it is in Our legitimate interests. Specifically, We may use your data for the following purposes:

5.2.1 Providing and managing your Account and access to Our Site;

5.2.2 Providing your order information and supplying order status updates;

5.2.3 Personalising and tailoring your experience on Our Site;

5.2.4 Supplying Our products and services to you (please note that We require your personal data in order to enter into a contract with you);

5.2.5 Personalising and tailoring Our products and services for you;

5.2.6 Replying to emails from you;

5.2.7 Analysing your use of Our Site and gathering feedback to enable Us to continually improve Our Site and your user experience;

5.2.8 Market research (including but not limited to feedback/review requests relating to a placed order);

5.2.9 Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by clicking “Unsubscribe from this list” or “Update subscription preferences” in our newsletter.

5.3 With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and telephone or text message and post with information, news and offers on Our products and services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the Data Protection Act 1998 and GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.

5.4 We do not have any third party content on our website.

5.5 You have the right to withdraw your consent to Us using your personal data at any time, and to request that We delete it.

5.6 We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):

5.6.1 For general contact form enquiries data is kept for as long as required to fulfil your enquiry;

5.6.2 For newsletter sign-ups your data is kept until such time that you unsubscribe from the newsletter mailing list.

5.7 We do not use automated decision making but our cookies (see below) do enable Us to collect anonymised analytic data about users of Our Site. 

6. How and Where Do We Store Your Data?

6.1 We only keep your personal data for as long as We need to in order to use it as described above in section5, and/or for as long as We have your permission to keep it.

6.2 Your data will only be stored in the UK.

6.3 Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.

6.4 Steps We take to secure and protect your data include all personal data (other than financial data) being stored on a server physically located in the UK except any financial data. Financial data is processed through the payment gateway and not Our Site. 

7. Do We Share Your Data?

7.1 Subject to section 7.2, We will not share any of your data with any third parties for any purposes.

7.2 In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal obligations, a court order, or a governmental authority.

7.3 We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.

7.4 In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.

8. What Happens If Our Business Changes Hands?

8.1 We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us. 

8.2 In the event that any of your data is to be transferred in such a manner, you will not be contacted in advance and informed of the changes.

9. How Can You Control Your Data?

9.1 In addition to your rights under the GDPR, set out in section 3, when you submit personal data via Our Site, you may be given options to restrict Our use of your data. In particular, We aim to give you strong controls on Our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails and at the point of providing your details). 

9.2 You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.

10. Your Right to Withhold Information

10.1 You may access Our Site without providing any data at all. 

10.2 You may restrict Our use of Cookies. For more information, see section 12 below. 

11. How Can You Access Your Data (Subject Access Request)?

You have the right to ask for a copy of any of your personal data held by Us (where such data is held). 

As a general rule, you are not required to pay any charge for exercising your rights. However Data Protection Law permits Us to charge a reasonable fee to cover Our administrative costs in replying to a subject access request where we are of the opinion that the request is manifestly unfounded or excessive or where you request additional copies of information.

If you make a subject access request, We generally have one month to respond to you. Where We have requested a fee (see above) then the one month period starts from when it receives the fee.

When making a subject access request to Us would ask that your request includes the following:

· a clear label for your request (e.g. use ‘subject access request’ as your email subject line or a heading for your letter);

· the date of your request;

· your name;

· any other information used by the organisation to identify or distinguish you from other individuals (e.g. customer account number or employee number);

· your up-to-date contact details;

· a comprehensive list of what personal data you want to access, based on what you need;

· any details, relevant dates, or search criteria that will help the organisation identify what you want;

· how you would like to receive the information (e.g. by email or hard copy)

If you wish to make a request, please contact Us using the contact details given below in section 13.  

If you have made a number of requests or your request is complex, We may need extra time to consider your request, in which case we will let you know within the initial one month period and informing you of the need for extra time. In that case we are allowed up to an extra two months to respond to your request. 

12. Our Use of Cookies

12.1 Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products and services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.

By using Our Site you may also receive certain third party Cookies on your computer or device. Third party Cookies are those placed by websites, services, and/or parties other than Us. Third party Cookies are used on Our Site for uses them to facilitate certain functions and features of the Web Site. We also use Cookies for analytics purposes. These Cookies track your movements and activities on the Web Site and are designed to give us a better understanding of our users, thus enabling us to improve the Web Site and our services.

12.2 For more details, please refer to section 6, above, and to section 12.6 below. These Cookies are not integral to the functioning of Our Site and your use and experience of Our Site will not be impaired by refusing consent to them.

12.3 All Cookies used by and on Our Site are used in accordance with current Cookie Law.

12.4 Before Cookies are placed on your computer or device, you will be shown a message requesting your consent to set those Cookies requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.

12.5 Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 12.6. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 12.10, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.

12.6 The following first party Cookies may be placed on your computer or device: 

12.7 Our Site uses analytics services provided by Google Analytics. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products and services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.

12.8 The analytics service(s) used by Our Site use(s) Cookies to gather the required information.

12.9 The analytics service(s) used by Our Site use(s) the aforementioned Cookies. 

12.10 In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

12.11 You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.

12.12 It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.

13. Contacting Us

If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@rivendaleproducts.co.uk by telephone on 023 8001 3548 or by post at Barn C, Manor Farm Offices, Flexford Road, North Baddeley SO52 9DF.

14. How to Complain 

If you have any concerns about Our use of your personal information, you can make a complaint to Us using the contact details given in section 13. 

You can also complain to the Information Commissioner’s Office (ICO) if you are unhappy with how We have used your data.

The ICO’s address is: 

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk 

15. Changes to Our Privacy Policy

We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.