Last updated February 28, 2024

 

Statement of Guarantee

 

The Guarantee applies to Qwickhose products manufactured & supplied by Rivendale Products Limited. It provides the original purchaser with a guarantee and cannot be transferred to a third party.

 

Guarantee is valid for 12 months from original purchase date. You will be required to supply the original receipt and/or proof of purchase to validate any guarantee claim.

This manufacturers guarantee provides a guarantee against faulty product(s) purchased that are defective in materials, manufacture or assembly. The original customer must contact Rivendale Products Ltd within 30 days of the fault first occurring. We reserve the right to inspect the fault before we replace or refund the product.

 

The guarantee is subject to the following terms:

  • The product must have been manufactured & supplied by Rivendale Products Ltd.
  • Must have been purchased from Qwickhose.co.uk or an authorised Qwickhose supplier.
  • This guarantee is limited to normal & expected product use only.
  • All products must be used in the manner for which they were intended, the guarantee does not cover products that have been misused or abused in any way.

 

The Guarantee does not cover the following conditions:

  • Wear and tear arising from normal usage.
  • Perishable parts e.g washers and o-rings.
  • Misuse, carelessness, neglect, or accidental damage to the product, including being dropped, dragged or crushed.
  • Products that have been misused and/or subject to neglect including, but not limited to; frost damage, improper use, insufficient care or use outside of what is normal and expected.
  • If you or a third party, not associated to Qwickhose, has tried, to repair the product.

 

If the fault is not resolved, at our discretion we will either refund the purchase price or offer you a replacement. This shall constitute our sole obligation under this guarantee. Where a replacement product is provided, it will only be under guarantee for the remaining period of the original guarantee.

 

As our policy is one of continuous improvement, product changes may give rise to alternative products. Where an identical product is no longer available, we will supply the nearest equivalent.

 

If a claim is made under the guarantee and the defect is not due to faulty materials or manufacture Rivendale Products Ltd reserve the right to charge the customer for any replacement parts.

 

The guarantee is in addition to and does not affect your statutory rights (including under the Consumer Protection Act 1987 and the Consumer Rights (Information, Cancellation and Additional Charges) Regulations 2013).

 

The benefit of the guarantee cannot be transferred to a third party and does not apply to products acquired second hand.

 

To Claim

Please contact us via email: hello@qwickhose.co.uk to proceed.

Rivendale Products Ltd, The Barn (Unit 3), Manor Farm Office Village, Flexford Road, North Baddesley, Hampshire, SO52 9DF