Last updated February 28, 2024



We are sure you’ll be happy with your Qwickhose purchase however, if you are not completely satisfied for any reason, you may return it to us for a refund. Please see below for more information on our delivery and returns policy.

If you are having any problems with your products be sure to have a look at our set-up guide and our frequently asked questions for troubleshooting solutions.



Qwickhose orders will posted using the Royal Mail Tracked 48 service. Royal Mail state the delivery time for this service is 2-3 working days.

Orders placed on Monday – Friday we always aim to dispatch the next day where possible (please be advised this may not always be the case).

Orders placed on Saturday & Sunday we always aim to dispatch on Monday, or at the latest Tuesday.


We will provide tracking details via email for your order after dispatch or you can track your order HERE.


*Please note public holidays will disrupt this process. Order dispatching and delivery will likely be delayed in these periods*



Our refund and returns policy lasts thirty (30) days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.



To return an item, please email customer service at to obtain a Return Authorisation (RA) number. After receiving a RA number, place the item securely in its original packaging. Inside include your proof of purchase and RA number, then post your return to the following address:

Rivendale Products Ltd

Attn: Returns

RA #

The Barn (Unit 3), Manor Farm Office Village, Flexford Road, North Baddesley, Southampton, Hampshire, SO52 9DF, United Kingdom


Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.



After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least fourteen (14) days from the receipt of your item to process your refund according to your original method of payment. We will notify you by email when your return has been processed.


Late or missing refunds

If you haven’t received a refund, first check your bank account again.

Then contact your bank, it may take some processing time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund, please contact us at



We only replace items if they are defective or damaged. If you need to arrange an exchange for the same item, send us an email at



  • Items cannot be returned if damaged outside of expected normal use.
  • Items cannot be returned if subjected to neglect e.g damage occurring from frost or freezing.
  • Items cannot be returned if damaged from misuse.
  • Items cannot be returned because of broken/damaged o-rings or washers caused by product usage.



Please contact us at for questions related to refunds and returns.